Refund Process
REFUND PROCESS
At Cavalry, we aim to make every refund as smooth and transparent as possible. Below is a clear breakdown of how your refund is handled once your return request is approved.
STEP 1 — Contact Us Within 48 Hours
If your order arrives damaged, leaked, broken, or incorrect, email us at reachcavalry@gmail.com within 48 hours of delivery. Please include:
- Your Order ID
- Clear photos or videos showing the issue
- A short description of the problem
STEP 2 — Request Verification
Our support team will review your submission. Once your case is verified and approved, we will confirm this and guide you through the next steps. You will receive updates via email or SMS throughout the process.
STEP 3 — Product Pickup (If Applicable)
We will arrange for the product to be picked up from your address. Please ensure the item is packed securely in its original packaging — including the bottle, box, wrapper, invoice, and any freebies.
STEP 4 — Inspection & Approval
Once we receive the returned product, our team will inspect it to verify the condition and confirm the issue. This step ensures every refund request is handled fairly and accurately.
STEP 5 — Refund Initiated
After inspection is complete, your refund is initiated to the original payment method used at checkout. Depending on your bank or payment provider, it may take 7–10 working days to reflect in your account.
REFUND TIMELINES AT A GLANCE
- Report window: Within 48 hours of delivery
- Cancelled order refund: 3–5 working days
- Return refund: 7–10 working days after inspection
IMPORTANT
Refunds apply only to unused, unopened products in their original sealed packaging. Opened, used, or tested perfumes are not eligible for return or refund.
CONTACT US
Email: reachcavalry@gmail.com
